auradrop Terms of Service

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Welcome to auradrop. The following Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the auradrop website, mobile platform, product catalog, and customer support channels. By using our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by auradrop, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with all laws and regulations that apply to your use. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years of age or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. The following actions are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Attempting to breach site security, compromise data infrastructure, or gain unauthorized access to user accounts;
  • Reselling auradrop products for commercial purposes without our express written consent.
• Account Security: You are responsible for safeguarding your account credentials and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies may occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical mistake occurs, auradrop may correct the error and revise or cancel any affected orders prior to dispatch, returning a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the labeling on the product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is contingent upon product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on auradrop's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to auradrop and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, auradrop shall not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to auradrop's support team for informal resolution.

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9. Changes to These Terms

auradrop may update or revise these Terms at any time. Material updates will be communicated by posting the revised terms on our website. Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: auradrop
• Customer Support Email: [email protected]
• Customer Support Phone: 12096260858
• Physical Business Address: 560 GRANADA CT, Merced, CA 95341, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST